Privacy Policy

Last updated: March 13, 2026

1. Who We Are and Scope

FrontDeskNow ("FrontDeskNow," "we," "us," or "our") is a product of Hasimax solutions and provides AI-driven front desk solutions, including voice and messaging assistants that help businesses automate customer interactions. This Privacy Policy describes how we handle personal information when you visit our website, use our products, or engage with our services (collectively, the "Services").

2. Information We Collect

Information You Provide

  • Account Data (name, business name, email, phone, credentials)
  • Business Profile (hours, scheduling preferences, routing rules)
  • Payment Information (billing details collected via Stripe)
  • Support Communications (all transactional conversations, inquiries, and messages)

Information Collected Automatically

  • Usage Data (IP address, browser type, pages viewed, timestamps)
  • Device Information (device identifiers, diagnostic logs)
  • Tracking Technologies (automated authentication and preference saving)

3. Cookies and Analytics

We use cookies and similar technologies to enhance user experience and measure service effectiveness. We may use tools like Google Analytics to understand traffic patterns. These tools collect information such as pages visited and referring sources. You can manage your cookie preferences through your browser settings or opt-out of certain analytics tracking using available industry tools.

4. Information from Other Sources

App Integrations

Syncing with tools like Google Calendar, Mindbody, Jobber, or CRM systems to provide seamless scheduling.

Partner Accounts

Account details from referring partners to facilitate service setup and billing.

5. Legal Basis for Processing

We process personal information based on:

  • Consent: Where you have given explicit permission.
  • Contract: Necessary to perform our services for you.
  • Legitimate Interests: For service security, fraud prevention, and improvement.
  • Legal Obligation: To comply with applicable laws.

6. Use & Sharing of Data

We use your data to provide and secure our services. We **do not sell** your personal information. We share data only with trusted service providers (telephony, hosting, etc.) necessary to perform the Services, or as legally mandated.

7. Call Recording and SMS

Calls may be recorded and transcribed where lawful. You are responsible for providing all required notices and obtaining consents. Standard message and data rates may apply for SMS.

8. Security and Retention

We implement administrative, technical, and physical safeguards designed to protect personal information. We retain data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with law.

9. Your Privacy Rights

Depending on your jurisdiction (e.g., California), you may have rights to access, delete, or correct your personal information. California residents have specific rights under the CCPA/CPRA to request disclosure of data practices and opt-out of data sharing (though we do not sell your data).

10. End Users of Our Customers

If you interact with a business using FrontDeskNow, that business is the data controller. We process your info as a service provider (data processor). Contact the business directly to exercise your rights.